The cynicism of today’s consumer (to a large extent due to the creation of the world wide web) makes them less receptive to conventional means of advertising. But! If they don’t listen to advertising, where on earth do they learn what to spend their money on??!
Yes ladies and gentlemen, we have it at word of mouth marketing: informal conversations concerning a product or service (Schiffman, 2008). Through trusted family and friends, and other people within their social networks, consumers learn about products they may or may not be interested in, and because of the personal relationship with this person, are much more interested in what they have to say than some random salesperson.
Personal example:
Aunt-in-law: “Your lips are really cracked.”
Me: “Yup!
At least it doesn’t hurt anymore ^^”
Aunt-in-law: “Here, try this. It’ll fix it.”
Me: (sceptical) “I’ve been using {product x}. Doubt that’ll fix what {product x} can’t.”
Aunt-in-law: “This is heaps better than {product x}!”
Thus, upon the enforcement of one trial application, I found that the product was indeed, ‘heaps better than {product x}!’
That is but one of many examples of how Word of Mouth Marketing works.
Think about text messages from a friend: “MACCAS CHEESEBURGER. YUMNESS. NOW.”
Or email: “Check this movie out!
etc etc etc.
Alternatively: “OMG, I’ve tried that before! It’s shit hole.”
And so, in the spirit of my thus far marketing-/rant theme blog, I will continue on with a little bit of WOM marketing; otherwise known as plugging.
Products currently capturing my attention:
- Lucas Papaw Ointment : Seriously healed my dried up and painfully chapping lips after ONE application. Seriously good stuff. Currently I am applying to to the huge as scan on my arm with a bit of wishful thinking. Check back in a month or so. Maybe I’ll be dancing on the roof because of it’s magical scar removal.
- The Body Shop Body Butter in Aloe. I have dry skin, and in a moment of boredom, decided to have a very expensive trial run. How lucky is it that I love this product? The Aloe one to me, has no fragrance (bonus), and on instant contact, cools and soothes. And it moisturises so well, that I STILL have soft skin when I jump into the shower 30 hours later. IT FEELS GOOD PEOPLE. BODY LOVE!
- The Body Shop Japanese Cherry Blossom EDT. I’m told it doesn’t actually smell like a Japanese Cherry Blossom, but who cares, it smells so nice anyway! Its got a soft and sweet smell, if you’re into that kind of thing.
- Pamolive Aromatherapy Shamppo and Conditioner in REVIVE. This is my favourite shampoo and conditioner of all time, based simply on smell (of roses and sandalwood apparently). Oh, it also makes my hair feel very very very very nice. But, mostly because of the smell. I am so obsessed with this shampoo and conditioner that I went to the extent of carrying the entire giant sized bottle with me on my overseas trip to China (you will also expect to see it in my luggage in Malaysia). For awhile there, I had to convert to Garnier Fructis because I couldn’t find it ANYWHERE. So, when I came across it in Priceline last week, I immediately stocked up, and for the rest of the day, lugged around 8 400mL bottles of shampoo and conditioner.
Yes. I am that obsessed.
- Jeans Wests’ Cameron Long Line Coat: A winter jacket I don’t have. I want. But, shouldn’t buy. But, probably will buy. Maybe. Stay tuned.
- Neutrogena Rapid Clear 2-in-1 Cleanser and Mask. For some reason the product I’m plugging isn’t on their website. Oh well. It’s good. 2-in-1 is perfect for lazy people like me, and as a daily cleanser, works well. Just remember to use it daily ! xD
- All pens Staedtler. Oddly enough, got into this by a friend’s recommendation. Well, I particularly like these highlighters. Slim and pretty, gets to the teeny tiny writing I print out to save paper.
Ok, I’m tired now. No more plugging tonight. Back to study. Or rather, TV.
Schiffman, L; Bednal, D; O’Cass, A; Paladino, A; Ward, S; Kanuk, L (2008) Consumer Behaviour 4th edn. Pearson Education Australia